How can I reset my account password?
We’re sorry you are having problems logging in. Please visit https://www.pepperminthome.com/account/login#recover where you should input your email
address, and then click “Submit”. You will receive a password reset link by email within a few
minutes.
If you are not able to log in to your account using the instructions above, please contact us and
we will be happy to help. Please be sure to provide us with your email address and/or phone
number you listed on the account so that we may identify your account properly.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. If an item is unexpectedly out of stock,
we will reach out to you and provide you with two options; the first being to place the item on
backorder and the second being to issue a refund for that item.
Which credit cards do you accept?
For your purchasing convenience, we accept Visa, MasterCard, American Express, Discover,
Apple Pay, and Google Pay. Please note that Apple Pay and Google Pay are only available on
supported devices.
Is my credit card information processed securely?
We value your security. All payment transactions are securely processed by Shopify, ensuring
your data remains private and secure. Shopify is certified Level 1 PCI DSS compliant.
Can I place orders over the phone or by email?
We’re sorry, but we are unable to accept orders over the phone or by email at this time. We
will regularly assess our ability to accept orders by phone or by email and update this FAQ as
necessary.
What shipping options do you offer?
Peppermint Home is happy to offer FREE UPS (United Parcel Service) Ground shipping for customers in the contiguous US- including Washington, DC (all states except for Alaska and Hawaii.)
We ship to Alaska, Hawaii, and other US Territoties via USPS (United States Postal Service).
We ship internationally via FedEx (Federal Express).
You may view our Shipping Policy by visiting https://www.pepperminthome.com/pages/shipping-returns
How do I request a return or an exchange?
At Peppermint home customer satisfaction is our top priority. You must reach out to us within
30 days for an RMA (returned merchandise authorization). We will exchange the item if it is in
stock or refund you. In order to process an RMA, the product must be unused, unwashed, and
in its original packaging. Returned packages are shipped at the customer’s expense.
Please note that Pillow Inserts are not refundable. You may view our Return Policy by visiting https://www.pepperminthome.com/pages/shipping-returns.
How can I get in touch with Peppermint Home?
If you have any questions about an existing order, have questions about our products, shippingoptions, processing a return, or any general questions for Peppermint Home, please reach outto Customer Service by calling (201) 724-1133 during our business hours – Monday to Friday 9:30am – 4.00pm ET or email us anytime at customercare@pepperminthome.com.